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Passengers stuck on plane after Alice Springs diversion

Passengers were left waiting on a plane at Alice Springs Airport for more than six hours after a flight from Bangkok to Melbourne was diverted due to a medical emergency, then a technical fault was found.

Photo: AAP

Photo: AAP

The Jetstar plane landed around 7.20am CST on Sunday, and then stayed grounded after an electrical fault was picked up.

“Unfortunately while the aircraft was on the ground in Alice Springs, an electrical issue was detected, requiring a replacement part to be sourced from Sydney,” a Jetstar statement said on Sunday night.

“As a result, we organised a second aircraft to fly to Alice Springs this afternoon to get passengers on their way as fast as possible.”

With 320 passengers on board the Boeing 787-8 Dreamliner, the travellers were stranded as Alice Springs is a domestic airport and does not have customs processing facilities.

Jetstar said the airline worked with border agencies, the NT Police and the airport authority to give passengers the option to disembark into a special partitioned section of the airport.

“They were then transferred directly onto the replacement aircraft. We worked with the local Airport to provide passengers with food, drinks and snacks,” the statement said.

“We appreciate this has been a lengthy delay and frustrating experience. Safety is always our first priority, and we thank passengers for their patience and understanding as we supported the passenger requiring urgent medical assistance and worked to get everyone else on their way as quickly as possible.”

Passengers’ checked bags weren’t able to be transferred to the replacement plane so they must wait until Monday to collect their luggage in Melbourne.

-AAP

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